FAQ

I forgot my login password, what can I do??
Just go to the access section (the little man at the top right) and click on Forgot your password and follow the instructions. We will send you an email to the address with which you registered and you can set up a new one: always check your spam (junk mail) if you don't find it in your inbox.vo.

I have a discount coupon, where should I insert it?
The coupons must be added to the cart in the appropriate Discount Code space, then clicking on Apply, so you can keep your spending under control before going to the payment. If you have forgotten to enter it and you are already at checkout, don't worry, you will also find the appropriate space here to enter it. The discount coupons are valid for all products, except for those already on offer and cannot be combined.ili.

What are the payment methods?
You can pay by credit/debit card, PayPal, AmazonPay, bank transfer and upon delivery, you will then find all the options at check-out and you can choose the one you prefer. Regarding the Cash on delivery option, it can only be selected for amounts lower than 100, if you have a higher expense, an advance part is required which can be paid with any other method among those previously indicated. All the info on the case can be found in our section ne Payments.

Also shipped outside Italy?
Yes, we ship throughout Italy and Europe, both in EU and non-EU countries; In the case of non-EU countries or outside Europe there are limitations on some exports, contact us in one of our channels to request more specific information about a particular country.

What are the shipping costs?
Shipping has a minimum cost of 8.90 for all orders under 79. For orders over this amount (net of any discount coupons) shipping is always free for Italy. With regard to shipments abroad, shipping is always calculated based on the country of destination, the volume and weight of the package.o.

It is possible to ask for an invoice?
Yes, just insert a note in the appropriate space at the cart. To speed everything up, we advise you to enter the company name and all the necessary data already there. Or you can call or write us in one of our contacts.

 I want to search for a particular product, how can I do it?
Click on the search symbol marked by a magnifying glass and write the product you want in the space provided, a small list of all the products will already appear, just by writing the first letters with relative photos and prices!

Where can I find all the information I need about a product?
Clicking on a product will open the descriptive sheet with all the relevant info: some products need a lot of information and to make your experience as clear and precise as possible we have added paragraphs to distinguish each feature, then click on the underlined subtitle and in bold to display it.

How the purchase process works?
Is simple! Once the products have been added to the Cart, go to payment and enter all the data for shipping and any discount coupons in the spaces provided, then click on the Go to Shipping button and choose the payment method you prefer, then confirm the purchase and it's done !o!

How do I cancel an order?
Contact us through our channels that you will find at the bottom of the HomePage (Telephone, email, whatsapp) and we will arrange for the cancellation of the order and any refund if the order has not already been shipped.

When can I order to receive the goods as soon as possible?
Shipments are made from Monday to Wednesday with delivery expected in 24/48H in Italy based on the destination, in the second part of the week we avoid shipping fresh products in particular in the summer (cured meats, cheeses, fresh truffles, etc.) to avoid any stops in the courier warehouses on the weekend. As far as shipments abroad are concerned, they are made only in the first part of the week. For any other info about it, visit our section Shipments.

I can't place an order on the site, what can I do?
No problem, you can also place a telephone order by calling 0753763550 or by contacting us on whatsApp on 3665062864 or by email at info@cosedelposto.it , will be followed step by step in the shopping experience.

The prices indicated on the site are inclusive of VAT?
Yes, the prices are all inclusive of VAT.