20% Discount | Code GUSTO20

FAQ

I forgot the access password, what can I do?
Just go to the access section (the little man at the top right) and click on Forgot your password and follow the instructions. We will send you an email to the address with which you registered and you can set a new one: always check the spam (junk mail) if you do not find it in your inbox.vo.

I have a discount coupon, where I have to enter it?
Coupons must be added to the cart in the appropriate Discount Code space, then clicking on Apply, so you can keep track of your spending before going to payment. If you forgot to enter it and you are already at check-out, do not worry, here too you will find the appropriate space to enter it.rlo.

What are the payment methods?
You can pay by credit / debit card, PayPal, AmazonPay, Bank Transfer and upon delivery, you will then find all the options at check-out and you can choose the one you prefer. With regard to the Cash on Delivery option, you can only select for amounts below 100, if you have a higher expense, an advance part is required which can be paid by any other method among those previously indicated. All the relevant info can be found in our sectionne Payments.

Also shipped outside Italy?
Yes, we ship throughout Italy and Europe, both in EU and non-EU countries; In the case of non-EU countries or countries outside Europe, there are limitations on some exports, contact us on one of our channels to ask for more specific information about a particular country.

What are the shipping costs?
Shipping costs 6.90 up to 13Kg for all orders of less than 69. For orders over this amount (net of any discount coupons), shipping is always free for Italy. With regard to shipments abroad, the shipment is always calculated based on the country of destination, the volume and weight of the package.o.

It is possible to ask for an invoice?
Yes, just enter a note in the appropriate space in the cart. To speed things up, we recommend that you already enter the company name and all the necessary data there. Or you can call us or write to us in one of our contacts.

 I want to look for a particular product, what can I do?
Click on the search symbol marked with a magnifying glass and write the product you want in the appropriate space, a small list of all products will already appear by writing the first letters with their photos and prices!

Where can I find all the information I need about a product?
Clicking on a product will open the descriptive sheet with all the relevant info: some products need a lot of information and to make your experience as clear and precise as possible we have added paragraphs to distinguish each characteristic, then click on the underlined subtitle and in bold to display it.

How the purchase procedure works?
Is simple! Once the products have been added to the Cart, go to payment and enter all the data for shipping and any discount coupon in the appropriate spaces, then click on the Go to shipment button and choose the payment method you prefer, then confirm the purchase and it's done !o!

How do I cancel an order?
Contact us in our channels that you will find at the bottom of the HomePage (Phone, email, whatsapp) and we will cancel the order and refund if the order has not already been sent.

When can I order to receive the goods as soon as possible?
Shipments are made from Monday to Wednesday with delivery scheduled in 24 / 48H in Italy according to the destination, in the second part of the week we avoid shipping in summer in particular fresh products (meats, cheeses, fresh truffles, etc.) to avoid any stops in the courier warehouses on weekends. As for shipments abroad, they are made only in the first part of the week. For any other info about it visit our section Shipping.

I can't place an order on the site, what can I do?
No problem, you can also place a telephone order by calling 0753763550 or by contacting us on whatsApp at 3511596319 or by email atinfo@cosedelposto.it , will be followed step by step in the shopping experience.

The prices indicated on the site include VAT?
Yes, the prices are all inclusive of VAT.